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Improving the Health Literacy of Hospitals: A Collaborative Guide for Literacy Organizations

Improving the Health Literacy Environment of Hospitals: A Collaborative Guide for Literacy Organizations is a project report outlining the results of a collaboration between adult literacy students and health care providers, in an effort to evaluate and improve the hospital's health literacy environment. 

This project, conducted in Madison, Wisconsin, prepared 15 adult students enrolled in the General Equivalency Diploma (high school graduation equivalency) program at Omega School to be consultants to St. Mary’s Hospital to improve the hospital’s health literacy environment. A student and hospital team independently evaluated patient admission agreement, pain management and advanced directive patient information documents, and conducted a way-finding navigation exercise in the hospital. Students provided specific feedback about documents and hospital signage to improve understandability.

Literacy Project Guide